Refund policy

Our customers are important to us and we want them to be happy with their purchase. It's important that you inspect your goods as soon as possible after they have been delivered. Prior to returning the item, please contact us at support@trisparker.co and we will guide you through our simple returns process. 

Goods Damaged in Transit: If an item is damaged in transit, you must contact us at support@trisparker.co within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

Return of Faulty Goods: If you have received a faulty item, please contact us at support@trisparker.co so that we can assist you. Time frames for refunds on faulty good will vary from product to product.

Items that Cannot be Returned: In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.